HOTEL TERMS & CONDITIONS

CHECK-IN & CHECK-OUT
  • Guests must check-in and check-out by the times stated below:
    Check-in time is from 14:00 (2pm) and check-out time is before 12:00 noon (12pm)
  • Early check-in and late check-out are upon request and may be subject to extra charges.
  • Booked rooms are held for 24 hours from the scheduled check-in date. After it the booking will be cancelled as a no-show. No refunds provided for the no shows.
  • The front desk will be able to keep the guest luggage before Check-in / after Check-out.
  • All guests/visitors are required to provide passports or ID cards upon check-in or visit at the front deskfor security reasons.
  • Guests are not allowed to engage in illegal activities or anti-social behaviour anywhere on the property, including but not limited to drinking, parties, drugs, gambling.
GUARANTEE DEPOSIT POLICY

A reservation deposit by online payment services or bank transfer is required within 24 hours after an inquiry in order to confirm a booking.

SECURITY DEPOSIT POLICY

A security deposit is required upon arrival for incidentals. The security deposit is refundable upon check-out after inspection of the accommodation. The security deposit can be paid in any currency by cash or card and depends on the term of stay: 1-10 nights – 5,000 THB; 11-20 nights – 10,000 THB; 21-60 nights – 20,000 THB.

Guests are obliged to pay for any loss or damage of the property caused by themselves, their friends or any person for whom they are responsible during their stay.

Rawai VIP Villas Resort reserves the right to retain the guest security deposit such amounts as it shall in its sole discretion deem fit to compensate or make good the loss, damage, costs or expenses incurred or suffered by the company as a result of the aforesaid.

SERVICES INCLUDED IN THE PRICE
  • Cleaning, bed-linen and towels change are available every day by request unless otherwise specified in the booking rate.
  • If the guest doesn’t request, bed-linen and towels change will be done every 3 days.
EXTRA SERVICES

Transfers from/to Phuket International Airport (distance 50 km, expected time 1 hour) by minibus (up to 8 adults with the luggage).

For an airport transfer, please provide the flight details (date, time and flight number). Extra airport transfer charge will be applied.

Please note that the transfer should be ordered at least 48 hours before arrival. Otherwise, the Hotel reserves the right to refuse the guest to provide the transfer service and refuse to refund for it.

VILLA TYPES; EXTRA PERSON AND EXTRA BED POLICY

RAWAI VIP VILLAS & KIDS PARK

Villa Type

Villa size, sqm

Pool size,
m

Incl.
Pax

Description

2 BR Pool Villa

150 / 200

2.5 x 5

4AD+2CHD

With a private pool. Bedrooms not connected and each bedroom has an entrance from the poolside. 2 king-size beds in the villa. Fully-equipped kitchen.

2 BR Superior Pool Villa

215 / 260

3 x 6

4AD+2CHD

With a big private pool. Bedrooms not connected and each bedroom has an entrance from the poolside. 2 king-size beds in the villa. Fully-equipped kitchen.

3 BR Pool Villa

200 / 275

2.5 x 8

6AD+3CHD

With a private pool. Bedrooms not connected and each bedroom has an entrance from the poolside. 3 king-size beds in the villa. Fully-equipped kitchen.

3 BR Superior Pool Villa

220 / 360

3 x 7

6AD+3CHD

With a private pool and a garden. Bedrooms not connected and each bedroom has an entrance from the poolside. 3 king-size beds in the villa. Fully-equipped kitchen.

4 BR Pool Villa

360 / 510

3 x 9

8AD+4CHD

With a private pool and garden. Bedrooms are not connected and each bedroom has an entrance from the poolside. 4 king-size beds in the villa. Fully-equipped kitchen.

5 BR Pool Villa

380 / 663

AD: 4 x 8
CHD: 4 x 4

8AD+8CHD

With a private adult pool + kids pool and a garden. 3 bedrooms have king-size beds, they are not connected and have entrance from poolside. 4th and 5th bedrooms are connected and have entrance from the living room. 4th bedroom has a king-size bed and 5th bedroom has 2 bunk kids’ beds. Fully-equipped kitchen.

6 BR Pool Villa

450 / 560

5 x 8

12AD+6CHD

With a big private pool and 2 living rooms. Bedrooms are not connected and each bedroom has an entrance from the poolside. 6 king-size beds in the villa. Fully-equipped kitchen.

 

RAWAYANA CENTRAL PARK VILLAS

Villa Type

Villa size, sqm

Pool size,
m

Incl.
Pax

Description

2 BR Deluxe Pool Villa

150 / 220

2.7 x 7.5

4AD+2CHD

With a private pool. Both bedrooms are connected with a living room, and a master bedroom has an extra entrance from the poolside. 2 king-size beds in the villa. Fully-equipped kitchen. Covered parking for 1 car.

2 BR Family Deluxe Pool Villa

166 / 200

2.7 x 6.5

4AD+2CHD

With a private pool. Both bedrooms are connected with a living room, and a master bedroom has an extra entrance from the poolside. 2 king-size beds in the villa. Fully-equipped kitchen. Covered parking for 1 car.

3 BR Deluxe Pool Villa

200 / 300

2.7 x 7.3

6AD+3CHD

With a private pool. Bedrooms are not connected and each bedroom has an entrance from the poolside. 3 king-size beds in the villa. Fully-equipped kitchen. Covered parking for 1 car.

3 BR Grand Deluxe Pool Villa

210 / 260

3 x 5.7

6AD+3CHD

With a private pool. 2 bedrooms are connected with a living room, and a master bedroom has a private entrance from the poolside. 3 king-size beds in the villa. Fully-equipped kitchen. There is a stairs access to the rooftop terrace with gazebo. Covered parking for 2 cars.

4 BR Deluxe Pool Villa

250 / 340

3.2 x 7

8AD+4CHD

With a private pool. 2 bedrooms are connected with a living room, and 2 bedrooms have private entrances from the poolside. 4 king-size beds in the villa. Fully-equipped kitchen. There is a stairs access to the rooftop terrace with gazebo.  Covered parking for 2 cars.

5 BR Deluxe Pool Villa

300 / 355

3 x 10

10AD+5CHD

2 stories villa with a private pool. 4 bedrooms have king-size beds and private entrances from the poolside. 1 bedroom on the 2nd floor has 2 queen-size beds and a large balcony. Fully-equipped kitchen. Covered parking for 2 cars.

  • Incl. as per chart: CHD 0 – 11.99 years old – free of charge sharing bed with parents or in baby crib (length 120 cm).

  • Extra (maximum 1) CHD 0 – 2.99 years old - free of charge sharing bed with parents or in baby crib (length 120 cm).

  • Extra (maximum 1) CHD 3 – 11.99 years old – 1000 THB/night on extra bed or sofa in the living room.

  • Extra (maximum 1) AD 12 years old – onwards – 1500 THB/night on extra bed or sofa in the living room.

  • Maximum 1 extra bed per villa upon availability on check-in only.
    (no extra bed can be provided in 2 BR Pool Villa in Rawai VIP Villas & Kids park).

  • Maximum 1 baby crib per villa upon availability on check-in only.

*Any deviations from the rules above should be discussed with the Reservation department in advance.

*Price for extra pax includes breakfast package only if originally the booking includes breakfast.

The Resort reserves the right to refuse check-in and cancel the booking without a refund due to guest non-compliance with the hotel policies. ​Or in this case, an upgrade for a bigger room by availability and by its costs can be done.

SMOKING POLICY

Smoking is prohibited inside of the villas, please do not smoke inside.

If the smell is detected, the guest will be charged a smoke-cleaning fee of 10,000 THB.

Administration may cancel the rental agreement if smoking in the room continues after given notice.

PETS POLICY

Pets are not allowed.

GUEST BEHAVIOR

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Project, its employees and guests and their health and safety

CANCELLATION, MODIFICATION AND NO-SHOW POLICY

Guests who need to cancel or modify a booking should contact the Reservation Department as soon as possible.

Deposits already paid are only returned in accordance with the following conditions depending on the booking rate:

Non-refundable cancellation policy for all villa types:

  • Cancellation or Modification = No Refund issued.

Strict cancellation policy for all villa types:

  • Cancellation or Modification made 14 days or earlier before arrival date = Full Guarantee Deposit Refund
  • Cancellation or Modification made later = No Refund issued.

Flexible cancellation policy for 2 and 3 bedroom villa types:

  • Cancellation or Modification made 72 hours or earlier before arrival date = Full Guarantee Deposit Refund
  • Cancellation or Modification made later = No Refund issued.

Flexible cancellation policy for 4,5 and 6 bedroom villa types:

  • Cancellation or Modification made 7 days or earlier before arrival date = Full Guarantee Deposit Refund
  • Cancellation or Modification made later = No Refund issued.

Early check-out by reasons beyond the hotel control = No Refund issued.

*Cancellation policy may vary depending on the booking rate. 

Non-arrival guests, who are unable to attend or fail to attend for whatever reason, forfeit their paid deposit and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.

The Hotel reserves the right to cancel or modify reservations where it appears that a guest has engaged in fraudulent, inappropriate activity, or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Amendment or Cancellation must be made in a written notice to the provided email or contact form on the website. Rates are charged in Thai Baht. Therefore, the amount shown on a monthly statement in other currencies sent to the guest by the respective card company might be slightly different from the hotel quoted price due to exchange rate variations.

REFUND POLICY

Upon the guest request for cancellation within the cancellation policy Hotel will start the refund process. The terms of refund can be but not restricted as follows:

Original Payment

Conditions for Refund by the same method 

Refund Process

By Online online payment system

Any time after cancellation confirmed 

7 – 42 Business Days

By Bank Transfer 

Any time after cancellation confirmed 

30 – 45 Business Days

By Cash or Bank Cheque

Any time after cancellation confirmed 

Up to 30 Business Days 

If the refund by the original payment method is not possible, the refund will be processed by bank transfer. All bank transaction fees are subject to payment by the guest.

If the refund is likely to process longer than 45 Business days, the hotel will notify about it via email

LIMITATION OF LIABILITY

Rawai VIP Villas & Kids park Hotel is responsible for providing the room(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. The hotel does not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond the hotel control. All activities have inherent risks to health and safety and Rawai VIP Villas & Kids park Hotel will not be responsible for any eventualities related to any activities or services booked through the Rawai VIP Villas & Kids park Hotel Website or during the guest stay at a Hotel.

FORCE MAJEURE

The Hotel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, any type of pandemic and epidemic, any state of emergency, fire or failure of electric power, gas, water, or another utility service, plant machinery, computers, vehicles or any collapse of building structures.

CHANGES TO THESE TERMS & CONDITIONS

Rawai VIP Villas & Kids park Hotel reserves the right to cancel, amend or vary the arrangements and content featured on the Rawai VIP Villas & Kids park Hotel Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice

CONTACTS

Please contact the reservation team if you have any additional questions or concerns.

+66-6-5893-9978

book@rawaivip.villas