Rawai VIP Villas Terms and Conditions
1. Check-in and Check-out
Check-in time: after 14:00 pm.
Check-out time: before 12:00 pm.
Early check-in and late check-out are upon request and may be subject to extra charges.
Booked rooms are held for 24 hours from the scheduled check-in date. After the booking will be cancelled as a no-show. No refunds are provided for no-shows.
2. Deposit Policy
A security deposit is required upon arrival for incidentals. The security deposit is refundable upon check-out and inspection of the accommodation.
The security deposit can be paid in any currency and depends on the length of stay:
- 1-10 nights – 5,000 thb.
- 11-20 nights – 10,000 thb.
- 21-60 nights – 20,000 thb.
3. Damages
Guests are obliged to pay for any loss or damage of the property caused by themselves, their friends or any person for whom they are responsible during their stay. Rawai VIP Villas Resort reserves the right to retain your security deposit in such amounts as it shall in its sole discretion deem fit to compensate the loss, damage, costs or expenses incurred or suffered by a company as a result of the aforesaid.
4. Cancellations
If cancelled or modified within 29 to 6 days before the date of arrival, 50 percent of the total price of the reservation will be charged.
If cancelled or modified later or in case of a no-show, 100 percent of the total price of the reservation will be charged.
In case of refund the commission for bank transactions will be paid by a guest.
5. Services Included in the Price
WiFi internet, cable TV, electricity and water bill, pool and garden care, cleaning service, towels and bed linen change.
6. Cleaning Service
Cleaning, bed linen and towels change is available every day by request.
If guest doesn’t request, bed linen and towels change will be done every 3 days.
Extra villa cleaning (wet cleaning without bed linen and towels change) – 500 thb.
Extra bed linen change (with towels) – 300 thb/set per room.
7. Extra Services
Transfers from/to Phuket International Airport (distance 45 km, expected time 1 hour) by minibus (up to 8 adults with the luggage):
- 1-way transfer – 1,500 thb.
- 2-ways transfer – 2,500 thb.
For an airport transfer please provide your flight details (date, time and flight number). Our driver will wait for you at the exit (outside) of the Phuket Int Airport. Please go out of the building and look for the driver with your name on the paper. Drivers are usually allowed to stay outside of the airport only. Don’t wait for him inside.
8. Extra Person and Extra Bed Policy
We allow maximum 1 extra bed per villa.
Villa types, maximum occupancy and extra beds options:
| Villa types | Beds | Maximum amount of adults and children | Extra beds (based on availability): |
2 Bedroom Pool Villa (villa with a private pool) | 2 king-size beds | 4 adults + 2 children under 12 years on existing beds | • 1 baby crib – free (on request) There is no capacity for additional guests or beds in the villa |
2 Bedroom Garden Pool Villa (villa with a private pool and a garden with garden furniture) | 2 king-size beds | 4 adults + 2 children under 12 years on existing beds | • 1 baby crib – free (on request) There is no capacity for additional guests or beds in the villa |
2 Bedroom LUX Pool Villa (villa with a big private pool) | 2 king-size beds | 4 adults + 2 children under 12 years on existing beds | • 1 baby crib – free • 1 extra bed – free (on request) |
3 Bedroom Pool Villa (villa with a private pool) | 3 king-size beds | 6 adults + 3 children under 12 years on existing beds | • 1 baby crib – free (on request) • 1 extra bed: 1500 thb (for adult 12 y.o. and older) / 1000 thb (for children 2-11 y.o.) |
3 Bedroom LUX Pool Villa (corner villa with a private pool and a sala) | 3 king-size beds | 6 adults + 3 children under 12 years on existing beds | • 1 baby crib – free (on request) • 1 extra bed: 1500 thb (for adult 12 y.o. and older) / 1000 thb (for children 2-11 y.o.) |
4 Bedroom LUX Pool Villa (villa with a private pool, a sala and an open bar) | 4 king-size beds | 8 adults + 4 children under 12 years on existing beds | • 1 baby crib – free (on request) • 1 extra bed: 1500 thb (for adult 12 y.o. and older) / 1000 thb (for children 2-11 y.o.) |
6 Bedroom LUX Pool Villa (villa with a big private pool and a sala) | 6 king-size beds | 12 adults + 6 children under 12 years on existing beds | • 1 baby crib – free (on request) • 1 extra bed: 1500 thb (for adult 12 y.o. and older) / 1000 thb (for children 2-11 y.o.) |
*Any type of extra bed or child cot/crib is upon request and needs to be confirmed by management on check-in.
Extra person fine:
Price per night per person | |
Extra infant (0-1 y.o.) | Free* of charge (included a baby crib if available). Extra baby crib is 500 thb on request |
Extra children (2-11 y.o.) | 500 thb* (included extra bed-linen if needed) / 1000 thb* (included extra baby bed) |
Extra adult (12 y.o. and older) | 1500 thb* (included extra bed if available. If not – we provide extra bed linen, guest can sleep on a sofa) |
*Price includes breakfast package only if originally the booking included breakfast.
9. Non-Smoking Policy
Smoking is prohibited inside of the villas, please do not smoke inside.
If the smell is detected, a customer will be charged a smoke-cleaning fee 10,000 thb.
Administration may cancel the rental agreement if smoking in the room continues after given notice.
10. Guest Behavior
Guests are requested to conduct themselves appropriately at all times and to comply with the Company procedures, respect the property of the Project, its employees and guests and their health and safety.
11. Limitation of Liability
Rawai VIP Villas Resort is responsible for providing the villa(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.
Rawai VIP Villas Resort will not be responsible for any eventualities related to any activities that have inherent risks to health and safety during your stay at the Hotel.
12. Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
13. Changes to These Terms & Conditions
Rawai VIP Villas Resort reserves the right to cancel, amend or vary the arrangements and content featured on the Rawai VIP Villas Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice.